Shipping policy

Shipping Policy

Last updated: November 2025

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is received. During peak periods, processing may take slightly longer. We always work to dispatch orders as quickly as possible.

2. Delivery Times

UK Mainland:
• Standard: 2–5 business days
• Express: 1–2 business days

International:
Estimated 7–15 business days depending on destination.

Delivery times are estimates and may vary due to factors beyond our control (weather, customs, strikes, etc.).

3. Delivery Charges

Shipping fees are calculated at checkout based on delivery location and order weight.

Free Mainland UK Shipping may apply during promotional periods.

4. UK Remote Area Surcharge

Free shipping applies to Mainland UK. Certain postcodes may incur extra courier charges, including (but not limited to):

BT, GY, JE, IM, HS, ZE, KW, IV, PA, PH, AB, DD, FK, KA, KY, TR21-TR25

If a surcharge applies, we will contact you before dispatch.

5. Order Tracking

Once dispatched, a tracking number will be emailed or sent via SMS (if provided).

6. Address Accuracy

Customers are responsible for providing a complete and correct shipping address. Salenmore is not liable for delays or returns caused by incorrect or incomplete addresses.

If a parcel is returned to us, a re-delivery fee will apply.

7. Lost or Delayed Parcels

Please allow 10 business days (UK) or 20 business days (International) before reporting a delay. We will investigate with the courier.

Refunds or replacements are issued only after the courier confirms the parcel is lost.

8. International Customs & Fees

Customs duties, taxes, and import fees may apply. These charges are determined by your local customs authority and are the customer’s responsibility.

Salenmore is not responsible for customs delays, fees, or returned parcels due to unpaid charges.

9. Changes to Orders

Once an order is placed, we cannot guarantee changes or cancellations. Please check all details carefully before checkout.

10. Contact Us

Email: salenmore@yahoo.com
We aim to reply within 24 hours (Mon–Fri).